Glance is introducing the first visual AI to human escalation for Salesforce, automatically connecting customers with a human through cobrowse when an AI agent signals that help is needed.
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Public post
69% of consumers say itโs very important that AI and human agents work together. But a handoff alone isnโt enough. Context matters. ๐๐ฅ๐๐ง๐๐ ๐ข๐ฌ ๐ข๐ง๐ญ๐ซ๐จ๐๐ฎ๐๐ข๏ฟฝโฆ
Company
Glance
Glance brings your representatives and customers together for frictionless personal collaboration in real time.
- Industry
- Software Development
- Location
- Wakefield, US
- Company size
- 51โ200 employees
About Glance
Glance Guided CXโข helps enterprises earn, keep, and grow customers through instant, personal, human-to-human collaboration sessions within their mobile apps, portals, and websites. Glance is easy for everyone and works on any platform or device. The worldโs most recognizable brands trust Glance in moments that matter to build relationships, increase revenue, and boost customer lifetime value.
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Latest activity from Glance
6 signals
Technology & Infrastructure
Glance was chosen for BCU by implementing a cobrowsing solution that took about 15 minutes to set up.
Technology & Infrastructure
Glance increased adoption for BCU by making the solution easier to adopt.
Products & Services
Glance launched visual AI-to-human escalation for Salesforce, cobrowse, which automatically kicks in when an AI agent signals a customer needs a human agent.
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