Gorgias tested its implementation and optimization process with 7 merchants using a Slack channel with Cortex.
Published
Signal category
Technology & Infrastructure
Quote
“I've been testing it with 7 merchants for the past 2 weeks.”
— Romain Lapeyre|Gorgias team
Company
Gorgias
The conversational AI platform for ecommerce that drives sales and resolves support inquiries.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 513 employees
Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
Founded 2015