HappyPath notes that Amazon Connect has made the Agentic CX Designer generally available, allowing business teams to design, test, and launch voice and digital experiences without a developer queue.

We help organisations modernise how they manage Customer Contact and Engagement. By combining Cloud Contact Centre platforms (CCaaS), AI and operational expertise, we design and implement intelligent technology solutions that support and enhance everyday customer operations. Our focus is simple: helping organisations handle customer demand more effectively while creating better experiences for both customers and employees. Through the use of modern cloud platforms, automation and customer intelligence, we enable organisations to reduce avoidable demand, improve service outcomes and operate more efficiently at scale. As an AWS Partner, we deliver solutions across both public and private sector organisations, supporting modern customer engagement across voice, digital and AI-powered channels.