Quiq launched a new Voice Assist assistant designed to coach agents through the call, read live transcripts, act inside the same call, and provide multimodal handoffs.

Quiq is the agentic AI agent platform that resolves customer needs across the entire customer journey — maintaining continuous context across all channels while giving you complete visibility into every AI decision. - One unbroken conversation: Context never breaks whether customers interact with AI Agents, human agents, or move between both. Customers never repeat themselves across voice, chat, SMS, or social. - Transparent & controlled: See exactly how AI makes decisions with step-by-step visibility. Built-in guardrails mean you maintain full control while moving fast. - Your brand intelligence, scaled: We amplify your voice, your workflows, your standards—not generic templates. Deep customization without armies of engineers. Why enterprises choose us over other platforms: - True continuous context (not fragmented channel handoffs) - Complete AI observability (not black-box decisions) - Seamless AI-to-human orchestration (not "replace agents" or "assist only") Leading global brands, including Roku, IHG Hotels & Resorts, Urban Outfitters, Anthropologie, Accor, Progressive Leasing, Bob’s Discount Furniture, and Brinks Home trust Quiq to resolve customer needs with confidence, from first contact through final resolution.

Founded 2015