Indicate me provided data and insights on how Mälardalstrafik updated its phone call selection and how customers confirmed the answer quickly.
Published
Signal category
Research & Knowledge
Quote
“När Mälardalstrafik uppdaterade knappvalen i telefonväxeln ställdes de inför en fråga de flesta organisationer aldrig får ett säkert svar på: hamnade resenärerna rätt efteråt? De kombinerade samtalsvolymer med insikter från Indicate me och kunde bekräfta svaret med data, snabbt.”
— Indicate me team
Company
Indicate me
Turning customer conversations into actionable insights with AI
- Industry
- Software Development
- Location
- Solna, SE
- Company size
- 30 employees
Indicate me is a Swedish SaaS company specializing in AI-powered and actionable customer insights from customer service. Our platform analyzes all customer interactions – calls, emails, chats, and bots – and transforms them into real-time, actionable insights. We help companies to: ✅ Understand customer satisfaction through advanced text and speech analytics. ✅ Create business value across the entire organization – from customer service and product development to leadership and sales. ✅ Make faster and more informed decisions based on data. A key part of our offering is AI Buddy – a digital coach that automatically provides feedback on customer interactions. AI Buddy enables efficient and objective coaching, strengthening quality, customer satisfaction, and self-leadership. With Indicate me, companies gain not just statistics, but deep insights that drive development, improve customer satisfaction, and reduce costs.
Founded 2017