InfiniteWatch analysts now analyse 100% of Northius web sessions and 100% of their calls to see where conversion drops and measure quality and compliance.

InfiniteWatch is the AI operations platform on top of customer interactions. Insurance carriers, banks, lenders, and telecom operators run on millions of customer interactions a year: quotes, claims, collections, onboarding, support, renewals. Most of those interactions are still handled manually, sampled at a fraction, and analyzed long after the fact. InfiniteWatch closes that gap with AI agents that understand and act on every interaction, in real time. Our platform ships three integrated agent families: - Conversational Agents: multilingual voice and chat agents with memory and multi-step reasoning, native to your core systems. - Data Agents: automated data entry, document extraction, and web scraping, with PII governance built in. - Insights Agents: proactive alerts, trend detection, and multi-channel operational reporting, delivered in real time. Together, they let operations teams scale customer-facing workflows without scaling headcount, and without the compliance gaps that come from sampling. Our founding team previously built CoverWallet and brings deep experience across insurance, fintech, and digital services.