Research & KnowledgeEvent: September 7, 2026
ITSM.tools noted that the 2026 Gartner Critical Capabilities for AI Applications in IT Service Management was published, with the Magic Quadrant for IT Service Management Platforms also published.
Published
Signal category
Research & Knowledge
Quote
“I've not seen as much buzz about the 2026 Gartner Critical Capabilities for AI Applications in IT Service Management as there was around the 2026 Gartner Magic Quadrant for IT Service Management Platforms.”
— Stephen Mann|ITSM.tools team
Company
ITSM.tools
Home of best practice, high-quality, and freely-available ITSM content.
- Industry
- IT Services and IT Consulting
- Location
- Market Deeping, GB
- Company size
- 4 employees
ITSM.tools is an ITSM-focused website and service offering independent industry analysis, advisory, content, and consultancy. Content ranges from ITSM tool reviews, blogs, and industry news, to ITSM tips and best practices.
Founded 2016