Company intelligence
ITSM.tools
Home of best practice, high-quality, and freely-available ITSM content.
IT Services and IT Consulting
Market Deeping, GB
4 employees
Founded 2016
6 public signals
About ITSM.tools
ITSM.tools is an ITSM-focused website and service offering independent industry analysis, advisory, content, and consultancy. Content ranges from ITSM tool reviews, blogs, and industry news, to ITSM tips and best practices.
Verified activity
Signals from ITSM.tools
6 published signals
Presence & Recognition
ITSM.tools employee Stephen Mann will present at the itSMF Slovakia and itSMF UK events this November on the topic of ITSM tool churn and AI proof-of-concept issues.
Reported by Stephen Mann
Research & Knowledge
ITSM.tools published an article by Jon Stevens-Hall of BMC Helix discussing agentic AI governance using complexity thinking, Richard Cook's work on complex systems, Dave Snowden's Cynefin framework, and Frei and Di Marzo Serugendo's model of desired, allowed, and possible system behavior.
Reported by Stephen Mann
Research & Knowledge
ITSM.tools noted that the 2026 Gartner Critical Capabilities for AI Applications in IT Service Management was published, with the Magic Quadrant for IT Service Management Platforms also published.
Reported by Stephen Mann
Research & Knowledge
ITSM.tools published an article by Matt Beran discussing ESM adoption issues and the importance of helping departments trace their work and requirements.
Reported by Stephen Mann
Research & Knowledge
ITSM.tools published the 2026 Gartner Magic Quadrant for IT Service Management Platforms: What Changed Between 2022 and 2026
Reported by Stephen Mann
Research & Knowledge
ITSM.tools published an article by Sophie Danby explaining the shift in service management from the IT department to orchestrating technology across the organization.
Reported by Stephen Mann