Research & KnowledgeEvent: September 2, 2026
ITSM.tools published an article by Sophie Danby explaining the shift in service management from the IT department to orchestrating technology across the organization.
Published
Signal category
Research & Knowledge
Quote
“This new ITSM.tools article by Sophie Danby, which provides an overview of a Conversations with Giants chat between David Cannon and Roman J.on and Roman J., explains more:”
— Stephen Mann|ITSM.tools team
Company
ITSM.tools
Home of best practice, high-quality, and freely-available ITSM content.
- Industry
- IT Services and IT Consulting
- Location
- Market Deeping, GB
- Company size
- 4 employees
ITSM.tools is an ITSM-focused website and service offering independent industry analysis, advisory, content, and consultancy. Content ranges from ITSM tool reviews, blogs, and industry news, to ITSM tips and best practices.
Founded 2016