Percepta published a Top 5 Automotive CX Trends series exploring five CX trends automotive and mobility leaders should be watching over the next several months.
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Public post
What if the ROI of customer operations extends well beyond the cost of serving a customer? We asked Percepta VP of Sales Paul Feder and SVP of Business Development and C…
Company
Percepta
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
- Industry
- Outsourcing/Offshoring
- Location
- Allen Park, US
- Company size
- 1,001–5,000 employees
About Percepta
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
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Latest activity from Percepta
13 signals
Presence & Recognition
Percepta was named a finalist in three categories at the 2026 European Contact Centre & Customer Service Awards (ECCCSA)
Presence & Recognition
Percepta colleagues across TTEC and TTEC Digital received six finalist nominations at the 2026 European Contact Centre & Customer Service Awards (ECCCSA)
Research & Knowledge
Percepta reviewed model routing decisions across dozens of enterprise deployments over last couple years, finding that the $3.75 model beat the $25 model twice.
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