Products & ServicesEvent: August 31, 2026
PolyAI released Dialog-RSN-1, an audio-native model that runs turn-taking, ASR, function calling, and response generation as one audio-native model, with generation going to a separate TTS system.
Published
Signal category
Products & Services
Quote
“Our model, Dialog-RSN-1, splits the difference. Turn-taking, ASR, function calling, and response generation run as one audio-native model”
— Peter McKee|PolyAI team
Company
PolyAI
The leading provider of enterprise AI agents for customer service.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 369 employees
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.