Company intelligence
PolyAI
The leading provider of enterprise AI agents for customer service.
About PolyAI
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
Verified activity
Signals from PolyAI
13 published signals
Research & Knowledge
PolyAI published its State of Customer Conversations Report 2026, which highlights that only 21% of consumers believe agents are fully locked in and 15% say their conversations feel like talking to a brick wall.
Reported by PolyAI
Products & Services
PolyAI launched Dialog-RSN-1, which handles over 250,000 live production calls across roughly 20 customer accounts.
Reported by Peter McKee
Presence & Recognition
PolyAI announced that the PolyAI Team and Michael Cibelli are looking forward to meeting with many of you in Dallas to discuss ways to drive new revenue streams into your businesses while transforming your customers.
Reported by Michael Cibelli
Presence & Recognition
PolyAI produced a new episode of Deep Learning featuring Nikola Mrkšić discussing companies investing in AI and the research anchor Ian Jacobs from Opus Research.
Reported by PolyAI
Presence & Recognition
PolyAI is hosting a session titled How PolyAI Transformed AI Agent Development with Kong Konnect on Thursday, October 1st, 1:30-1:55 PM at the API + AI Summit by Kong in Los Angeles.
Reported by PolyAI
Presence & Recognition
PolyAI hosted a community event with Atlanta channel women at Coach Play.
Reported by Lorrie Powell
Partnerships
PolyAI partnered with co-founder Shawn Wen to speak on the products and technology innovations rolled out this year using Kong
Reported by Damian Sasso
Presence & Recognition
PolyAI attended a day in Denver at Coors Field with Telarus.
Reported by Michael Cibelli
Customers & Market
PolyAI's platform flagged opportunities, partner Brian Jeppesen reviewed and approved them, resulting in bookings up 33%, resolution rate up 10%, and conversion up 12% within 24 hours.
Reported by PolyAI
Presence & Recognition
PolyAI customer Landry's achieved a 391% ROI for Forrester in an analysis of PolyAI customers, including Landry's.
Reported by PolyAI
Products & Services
PolyAI launched Dialog-RSN-1, a conversational AI model that generates verdicts in mid-sentence pauses and commits as one turn without a silence threshold.
Reported by Peter McKee
Research & Knowledge
PolyAI released Dialog-RSN-1, which removes the need for a separate detector to detect turn endings in real-time listening to audio directly.
Reported by PolyAI
Products & Services
PolyAI released Dialog-RSN-1, an audio-native model that runs turn-taking, ASR, function calling, and response generation as one audio-native model, with generation going to a separate TTS system.
Reported by Peter McKee