PolyAI released Dialog-RSN-1, which removes the need for a separate detector to detect turn endings in real-time listening to audio directly.
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You stop talking mid-call. There's a gap. If it's short, the conversation flows. If it stretches, you say "hello?" straight over the reply. 📞 Most latency conversations…
Company
PolyAI
The leading provider of enterprise AI agents for customer service.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 201–500 employees
About PolyAI
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
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Latest activity from PolyAI
13 signals
Research & Knowledge
PolyAI published its State of Customer Conversations Report 2026, which highlights that only 21% of consumers believe agents are fully locked in and 15% say their conversations feel like talking to a brick wall.
Products & Services
PolyAI launched Dialog-RSN-1, which handles over 250,000 live production calls across roughly 20 customer accounts.
Presence & Recognition
PolyAI announced that the PolyAI Team and Michael Cibelli are looking forward to meeting with many of you in Dallas to discuss ways to drive new revenue streams into your businesses while transforming your customers.
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