REGAL introduced a new feature allowing agents to upload CX knowledge directly to Copilot and build agents from that knowledge.

Regal is the AI Agent Platform for enterprise CX. Generative AI Agents are transforming customer expectations and the types of customer experiences business can build. The biggest opportunity is in support, sales and operations calls at consumer businesses. Regal helps overcome three hurdles: 1. We make it easy to build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and always available. 2. We connect with your first-party customer data to perfect every customer conversation. 3. We give you the A/B testing tools needed to test a blend of Regal AI Agents and your AI-enhanced human agents, and build a culture of continuous improvement in your contact center without requiring engineering resources.