REGAL published a research study by Kin Insurance showing that scaling a team fast to keep up with call volume strained agent consistency.
Published
Signal category
Research & Knowledge
Quote
“Kin Insurance found the same thing: more agents didn't mean more consistency, it strained it.”
— REGAL team
Company
REGAL
Transform your customer experience with Voice AI Agents.
- Industry
- Technology, Information and Internet
- Location
- New York, US
- Company size
- 134 employees
Regal is the AI Agent Platform for enterprise CX. Generative AI Agents are transforming customer expectations and the types of customer experiences business can build. The biggest opportunity is in support, sales and operations calls at consumer businesses. Regal helps overcome three hurdles: 1. We make it easy to build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and always available. 2. We connect with your first-party customer data to perfect every customer conversation. 3. We give you the A/B testing tools needed to test a blend of Regal AI Agents and your AI-enhanced human agents, and build a culture of continuous improvement in your contact center without requiring engineering resources.
Founded 2020