ResultsCX built X-Ray, a tool that scans customer conversations in plain English to answer questions about repeat calls, chat, email, and tickets.
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A client asked why repeat calls spiked in August. Their QA team is pulling samples to find out. Their dashboard showed a red arrow. It will be another week or two to fig…
Company
ResultsCX
- Industry
- Outsourcing and Offshoring Consulting
- Location
- Norristown, US
- Company size
- 10,001+ employees
About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
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Latest activity from ResultsCX
5 signals
Presence & Recognition
ResultsCX team in Honduras supported the preservation of La Golondrinas Trail by cleaning its paths and collecting litter.
Presence & Recognition
ResultsCX UK Team has been recognized as a Great Place to Work on Consulting and Professional Services for 8 years.
Research & Knowledge
ResultsCX published a perspective on the cost of a reactive CX model in US banking, showing that in one collections engagement, 106% of payments were made from 96% to 104%, with collection costs reported at 71%
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