Sprinklr published a discussion with CX Today featuring insights from Valarie Grant and Sonal Singhal.
Public source
Publisher name
Public post
One observation that resonated with me: The value of customer feedback isn't just in the response itself. It's in the context surrounding it. Feedback is pure gold…When…
Company
Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM).
- Industry
- Software Development
- Location
- New York, US
- Company size
- 5,001–10,000 employees
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
See moreLatest activity
Latest activity from Sprinklr
20 signals
Research & Knowledge
Sprinklr published an analysis exploring the moments APJI financial brands are missing and the four shifts leaders should be making now.
Presence & Recognition
Sprinklr hosted an exclusive CISO event featuring Reco, Upwind Security, and Cyera for the Agent Ecosystem Security Live event on Wednesday, 23 September at the Bōkan Rooftop in Canary Wharf, London.
Customers & Market
Sprinklr customer Mike G. waited for Sky Broadband installation with five separate SMS messages telling him to be in between 08:00–13:00.
Discover more
Similar signals
Similar public activity from other companies.
Research & Knowledge
Verint
Verint published an analysis exploring hybrid workforce orchestration as a critical part of the next phase of hashtag #CXAutomation and how Verint Agent Factory addresses the challenge.
Research & Knowledge
CX Today
CX Today highlights that Sprinklr achieved subscription revenue up, enterprise retention improving, net dollar expansion at 112% for the fifth consecutive quarter, and a Gartner Magic Quadrant Leader position in Social Media Management.
Research & Knowledge
Twilio
Twilio published a research report showing how businesses can unify cross-channel customer data to navigate the noise, gain context, and chart a course for better customer experience.
Research & Knowledge
Kustomer
Kustomer published a blog post titled Scaling AI in CX that breaks down how CX teams can close the AI-readiness gap and scale responsibly.
Research & Knowledge
Parloa