Tattle tracks item-level feedback on new launches, service speed by daypart and location, and operational category likelihood to return and recommend.

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"As service times went up, satisfaction scores went down." That's Chris Kempczinski on McDonald's earnings call, explaining why US traffic fell and comps decelerated fro…

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Company

Tattle

Build a better customer experience.

Industry
Software Development
Location
New York, US
Company size
51–200 employees

About Tattle

Tattle is the only Customer Experience Improvement (CXI) platform built for hospitality that helps restaurants collect actionable feedback data by sending automatic survey emails through robust integrations with ordering or loyalty platforms that brands already use. Using existing third party tools and API integrations, we connect brands with their guests at every touch point of the customer journey. Tattle uniquely uses causation-based surveys to uncover root causes beyond traditionally ambiguous operational categories, and break down each category into actionable factors at a location level. Through our AI, we recommend the most opportunistic operational area for improvement at each of our partners' locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Hooters, Blaze Pizza, Bareburger, B.GOOD, The Halal Guys and many more.

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