ujet.cx hosted a live conversation with Rob Wilkinson at CX Today featuring a 30-minute discussion on customer experience and AI.

UJET is the Experience Center: a cloud-native platform that replaces the fragmented contact center stack. Enterprises run customer service across 4 to 10 disconnected tools and agents pay for it by swiveling between them all day. We unify the interaction, the data, and the intelligence in one place, so fast, personalized service is the default. Our philosophy is simple: AI for the grind, humans for the gold. AI-Powered Contact Center. One agent workspace unifying voice, video, chat, SMS, email, and social. Smart routing based on customer data, agent skills, and interaction history. Mobile-native support: in-app voice and video, screen sharing, media exchange, biometric authentication. CRM-first by design. Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs, with real-time sync. Interactions write to your system of record and we store no customer PII on our platform. A unified agent desktop with full context, suggested responses, and click-to-execute workflows. Real-time supervisor tools: live monitoring, whisper coaching, barge-in, and AI quality management. Spiral by UJET, conversational analytics built in. Spiral analyzes 100% of your calls, chats, and emails, not the 3 to 5 percent sample that is standard elsewhere. It auto-generates conversation categories without months of consultant-led taxonomy work, and surfaces root causes, sentiment trends, and emerging issues as they happen. Reliable by architecture. A 3x-active design with multi-region failover and multi-carrier voice. Always-on is structural, not a line in an SLA. Coming next: AXO (Agentic Experience Orchestration). A persistent AI layer that runs underneath every interaction, connecting enterprise data and systems so agents never manage the chaos. More soon. G2 ranks UJET #1, and enterprises with premium brands to protect run on it. Want a better customer experience? Start here ⬇️