XCXO created a Customer Dependency Check to help owners evaluate where important relationships still depend too heavily on them or another key employee.

The talent shortage is real. Filling skilled leadership positions is challenging for almost every business. This means employees with less earned knowledge, the experience that is only gained through time, are taking positions and titles they may not be ready for. It’s not their fault. Employees haven’t been given the chance to gain that learning when you look at what has happened over the past 10 years. Early retirements combined with remote work has left a critical gap in learned experience.