XCXO created a Labor Capacity Worksheet to help owners compare paid hours with productive hours and identify where labor cost may be escaping through the operation.

The talent shortage is real. Filling skilled leadership positions is challenging for almost every business. This means employees with less earned knowledge, the experience that is only gained through time, are taking positions and titles they may not be ready for. It’s not their fault. Employees haven’t been given the chance to gain that learning when you look at what has happened over the past 10 years. Early retirements combined with remote work has left a critical gap in learned experience.