Zendesk brainstormed on a customer's history with aggregated sentiment and patterns to create a Custom Agent for end-user summarization.
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Zendesk Custom Agents have been EAP'd for ~3 months, and I've had a few customer conversations recently that have changed how I think about them. In each case, the custo…
Company
Zendesk
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 5,001–10,000 employees
About Zendesk
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
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Latest activity from Zendesk
253 signals
Presence & Recognition
Zendesk is featured in Everest Group’s Innovation Watch: Agentic AI Applications in HR 2026
Products & Services
Zendesk uses Birdy Grey to resolve customer needs, uncover business signals, and adapt faster when demand shifts using Forethought AI Agents
Presence & Recognition
Zendesk hosted a KISS conference with Available ApS in Copenhagen on October 7th, featuring presentations, cases, and AI initiatives.
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