Research & KnowledgeEvent: September 3, 2026
Zendesk published an article by Jon Aniano in ComputerWeekly.com detailing how Voice AI and automated resolutions are shifting customer support focus from outdated efficiency metrics like handle time toward delivering real, scalable business value.
Published
Signal category
Research & Knowledge
Quote
“Zendesk's Jon Aniano breaks down how Voice AI and automated resolutions are shifting the focus from outdated efficiency metrics like handle time toward delivering real, scalable business value.”
— Aline Ng|Zendesk team
Company
Zendesk
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 7,613 employees
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Founded 2007