Zendesk spent about 15 minutes setting up a Custom Agent to handle document processing and field mapping.
Public source
Publisher name
Public post
Zendesk Custom Agents have been EAP'd for ~3 months, and I've had a few customer conversations recently that have changed how I think about them. In each case, the custo…
Company
Zendesk
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 5,001–10,000 employees
About Zendesk
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
See moreLatest activity
Latest activity from Zendesk
253 signals
Presence & Recognition
Zendesk is featured in Everest Group’s Innovation Watch: Agentic AI Applications in HR 2026
Products & Services
Zendesk uses Birdy Grey to resolve customer needs, uncover business signals, and adapt faster when demand shifts using Forethought AI Agents
Presence & Recognition
Zendesk hosted a KISS conference with Available ApS in Copenhagen on October 7th, featuring presentations, cases, and AI initiatives.
Discover more
Similar signals
Similar public activity from other companies.
Products & Services
Five9
Five9 integrated with Zendesk to provide agents with a unified presence and seamless status sync for routing accuracy, wait time reduction, and customer experience consistency.
Products & Services
Hudu
Hudu built an AI feature that ranked the most common password reset as the highest priority in a support queue.
Products & Services
Botco.ai
Botco.ai builds AI agents that support work by helping people spend less time on repetitive tasks and more time on the work that truly needs them.
Products & Services
Certinia