Caplena participated in the EsomarCongress with 1,365 delegates and 80 countries.

Caplena is the feedback intelligence layer trusted by leading brands and market research agencies to turn open-ended surveys, reviews, social, customer service and employee feedback into precise insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena's combines deep analytical power with intuitive simplicity. Insights teams conduct sophisticated analysis independently. Business teams explore and act on insights effortlessly. Everyone moves faster. 200+ organizations (including DHL, Lufthansa, and Ipsos) trust Caplena for human-level accuracy, agentic workflows, and insight-led decisions. We believe feedback should be accessible, actionable, and drive change — not a bottleneck.