Company intelligence
Citibot
Connecting residents with their governments using AI. #CitibotChat tools provide efficient + effective communication.
About Citibot
Citibot provides tools for citizens and their governments to use for efficient and effective communication and civic change. Using smart text messaging and web chat technology, Citibot helps residents get answers to questions, report issues, send messages directly to staff, and receive real-time alerts.
Verified activity
Signals from Citibot
6 published signals
Research & Knowledge
Citibot shared during its recent Customer Forum that Citibot Analytics helps local governments better understand resident search queries and identify information gaps.
Reported by Citibot
People
Citibot is currently hiring and training call operators to staff the new system following the separation from SREC.
Reported by Janice Quintana Government Nerd
Operations & Supply
Citibot is excited for the transition of emergency communications services to Spokane, WA, including changes to Spokane 311.
Reported by Janice Quintana Government Nerd
Products & Services
Citibot shared a closer look at Citibot V3 and new capabilities designed to create a better experience for residents and government teams.
Reported by Citibot
Products & Services
Citibot customer Village of Orland Park Illinois launched a new chatbot called Humphrey named after the village's first mayor, John Humphrey to provide access to information on local services, permits, meetings and events at all hours of the day in more than 70 languages.
Reported by Janice Quintana Government Nerd
Presence & Recognition
Citibot is hosting a live conversation on September 3 at 1 PM ET / 11 AM MT / 10 AM PT titled Future-Ready Government Websites: Content Health and Accessibility, featuring Josh Jochim from CATALIS and Jonathan Wiersma.
Reported by Jonathan Wiersma