ITSM.tools published an article by Jon Stevens-Hall of BMC Helix discussing agentic AI governance using complexity thinking, Richard Cook's work on complex systems, Dave Snowden's Cynefin framework, and Frei and Di Marzo Serugendo's model of desired, allowed, and possible system behavior.
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Publisher name
Public post
Agentic AI governance is hard in a specific way: the controls IT has spent decades refining – permissions, approval workflows, defined roles – rest on the assumption tha…
Company
ITSM.tools
Home of best practice, high-quality, and freely-available ITSM content.
- Industry
- IT Services and IT Consulting
- Location
- Market Deeping, GB
- Company size
- 2–10 employees
About ITSM.tools
ITSM.tools is an ITSM-focused website and service offering independent industry analysis, advisory, content, and consultancy. Content ranges from ITSM tool reviews, blogs, and industry news, to ITSM tips and best practices.
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Latest activity from ITSM.tools
6 signals
Presence & Recognition
ITSM.tools employee Stephen Mann will present at the itSMF Slovakia and itSMF UK events this November on the topic of ITSM tool churn and AI proof-of-concept issues.
Research & Knowledge
ITSM.tools noted that the 2026 Gartner Critical Capabilities for AI Applications in IT Service Management was published, with the Magic Quadrant for IT Service Management Platforms also published.
Research & Knowledge
ITSM.tools published an article by Matt Beran discussing ESM adoption issues and the importance of helping departments trace their work and requirements.
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Praecipio