Open (YC W24) deployed AI on part of its 911 line in New Orleans this year
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New Orleans put AI on part of its 911 line this year and it worked because nobody there asked whether AI was ready for emergencies. They asked which calls were, and the…
Company
Open (YC W24)
Complete AI customer support ecosystem for enterprises. A Y Combinator company.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 11–50 employees
About Open (YC W24)
Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised Learn more at: open.cx
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Latest activity from Open (YC W24)
4 signals
Partnerships
Open (YC W24) signed a strategic partnership with Foodics at LEAP 2026 to deploy AI Voice and AI Chat Agents across the Middle East.
Operations & Supply
Open (YC W24) achieved 70–80% of customer communication in complex cases.
Partnerships
Open (YC W24) partnered with Open CX to implement AI-driven customer experience solutions.
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