ZigZag Global published a post-purchase study finding that 40% of consumers rank the dispatch confirmation notification as the most important post-purchase communication, with 12% valuing a message to let them know their return has arrived back with the retailer safely.

ZigZag is the world’s most connected post-purchase and returns network, powering every stage of the post-purchase journey for eCommerce retailers. The ZigZag platform connects major retailers to a global network of 220+ warehouses and 3,000+ carrier lanes in 170+ countries. ZigZag's clients include Selfridges, Frasers Group, Boden, New Look, The Hut Group, and many more. Combining unmatched infrastructure with accurate intelligence and real-time insights, ZigZag helps retailers protect profit, build customer loyalty after checkout and transform returns from a cost centre into a commercial advantage. The mission is to be the global backbone of a post-purchase and returns ecosystem that works for consumers and retailers alike. .