Decimal built the founding team of Timothy Poon and Manav Mehra

Decimal is an AI support engineer that resolves technical support tickets by understanding your product deeply. Decimal focuses on (i) how the product was built via code, configurations, documents and (ii) how customers use the product via logs, past tickets and documents. Support teams use Decimal to instantly resolve issues that would normally escalate without escalating to product or engineering: unexpected behaviors, configuration issues, product limitations, or undocumented bugs.