CallMiner participated in a Future Forward conversation featuring Phil Anderson, CEO of The Forum, discussing AI and systems thinking for customer experience operations.
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AI can make one part of the customer journey more efficient while creating a problem somewhere else. A better call summary might save an agent time, but what does it mea…
Company
CallMiner
The global leader in AI-powered conversation intelligence and customer experience (CX) automation.
- Industry
- Software Development
- Location
- Waltham, US
- Company size
- 201–500 employees
About CallMiner
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
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Latest activity from CallMiner
12 signals
Presence & Recognition
CallMiner's Valerie Higgins, Associate Product Marketing Manager, explores AI-powered real-time resolution and conversation intelligence in a new Future Forward episode.
Research & Knowledge
CallMiner CMO Eric Williamson shared with Kristen Doerer at CX Dive about balancing generative AI for customer service with human support.
Presence & Recognition
CallMiner hosted a Future Forward conversation with Irena Medina discussing practical AI agent use cases in customer service and customer journey
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